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Terms of Service

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These Terms of Service (“Terms”) form a binding agreement between you and Artsume (“we,” “us,” or “our”). By accessing or using our websites, apps, and services (the “Services”), you agree to these Terms and to our Privacy Policy.

Changes, availability, and offers

We may modify, suspend, or discontinue all or part of the Services (including features, pricing, content, availability, eligibility, and promotional or trial offerings) at any time, in our sole discretion. We may correct errors, inaccuracies, or omissions and may revoke or refuse any offer or provision of Services where permitted by law.

We may update these Terms; material changes will be notified (e.g., email or in-app). Your continued use after changes take effect constitutes acceptance.

Eligibility

You must be at least 13 years old (or the applicable age of digital consent with parental authorization in your region). You represent you can form a binding contract and will comply with these Terms and applicable laws.

If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization, and “you” includes the organization.

Account registration & security

  • Register via email/password or Single Sign-On (Google, Apple, Meta).
  • You’re responsible for your credentials and all activity on your account.
  • Keep information accurate. Notify us promptly of unauthorized use.
  • We use automated safeguards at signup and during use (e.g., rate limits and CAPTCHA) and may refuse, limit, or close accounts that appear fraudulent or abusive.

Organization accounts

  • Workspaces & roles: Organization workspaces support multiple members with different roles (e.g., owner, admin, staff, reviewer). Actions taken by members within a workspace are attributed to the organization.
  • Claiming an organization: Claiming or joining an organization requires verifying that you represent it (for example, a matching email domain or a verification code sent to the organization’s contact email). Do not claim or represent an organization you are not authorized to act for.
  • Your programs, your decisions: Organizations are solely responsible for the accuracy of their listings, their eligibility rules, their review and selection decisions, and for delivering what a program promises to participants.
  • Payments: To charge application fees you must complete onboarding with our payment processor, Stripe, and agree to the Stripe Connected Account Agreement. You are responsible for payment processing costs, refunds, chargebacks, and any taxes on fees you collect.
  • Artist data you hold: If you collect, import, or store information about artists (artist lists, notes, contact imports) or send communications through the Services, you are responsible for having a lawful basis to do so and for complying with applicable privacy and anti-spam laws (e.g., PIPEDA, CASL, GDPR, CAN-SPAM), including honoring opt-outs.
  • Data processing: Where your organization is a controller of personal data processed through the Services (applications, artist lists, communications), our Data Processing Addendum is incorporated into these Terms and applies to that processing.

Your content, licensing & marketing

You retain ownership of content you upload or input (“User Content”). However, to provide the Services and promote your work, we need certain rights:

1. License for Services

You grant Artsume a worldwide, non-exclusive, royalty-free, transferable license to host, store, reproduce, modify (for display purposes), adapt, translate, and display User Content as needed to operate, secure, improve, and provide the Services, and to display any public profile you enable.

2. Marketing & Promotional Rights

By using Artsume, you agree that we may use your public User Content (including portfolio images, name, and profile data) in our marketing materials, blog posts, case studies, and advertisements to promote the Artsume platform and your work. This includes information Artsume derives from your use of the Services — such as aggregate profile-view counts and recommendation results — presented as an illustration of how the Services work. You acknowledge that we may promote you on your behalf and that you are not entitled to compensation for such use.

3. Social Media Distribution

You grant us the right to distribute your public content to third-party social media platforms (e.g., Pinterest, Instagram, LinkedIn) in connection with our marketing and community building efforts. You acknowledge that once content is distributed to these platforms, it is subject to their respective terms of service, fair-use policies, and user rights assignments.

Public content may be indexed by search engines and accessed by third-party tools (including AI) beyond our control. You’re responsible for having necessary rights to your content.

Acceptable use

  • No unlawful, infringing, defamatory, obscene, hateful, deceptive, or harmful content.
  • No IP or privacy violations.
  • No impersonation or misrepresentation of your identity, credentials, or affiliation with an organization, and no fake or duplicate accounts.
  • No security bypassing or vulnerability probing.
  • No scraping/crawling or automated access except as explicitly permitted by our documented APIs.
  • No interference with the Services or abusive request rates.
  • No unsolicited/harassing communications, including through messaging, invitations, or referral invites.

Third-party services

The Services interoperate with third-party products and platforms, including Google/Apple/Meta login, Google Analytics/Ads, Supabase, Stripe, PostHog, Resend, Mapbox, AI model providers (such as Anthropic), and opportunity sources. Their terms and policies apply to your use of those services. We’re not responsible for third-party actions.

Payment services are provided by Stripe. For organizations that accept application fees, the Stripe Connected Account Agreement also applies.

Programs, applications & submissions

Organizations publish programs (e.g., residencies, grants, exhibitions, open calls) on Artsume, and we may also surface third-party opportunities. Unless stated otherwise, Artsume is not a party to such offerings, does not guarantee accuracy, eligibility, acceptance, funding, or outcomes, and is not responsible for organizations’ decisions.

  • What you share when you apply: Submitting an application shares it with the organization: your answers, the portfolio works and CV sections you select, and a snapshot of your contact details captured at submission. Submitted applications become part of the organization’s records (see the Privacy Policy). Applying also starts an ongoing relationship with that organization, described under Following & connections.
  • Your representations: By submitting, you confirm the work is your own (or you hold the necessary rights) and that the information you provide is accurate.
  • Review: Organizations may review applications anonymously (“blind review”), request more information, and accept or decline applications in their sole discretion.
  • Eligibility indicators: Any eligibility hints shown in the product are informational only. Confirm a program’s requirements yourself before applying.

Following & connections

Artsume records two ongoing relationships between people and organizations. Both last until you change them, and both are visible to the other side.

  • Following: Following takes effect immediately and needs nobody’s approval. We tell the person or organization you follow, by name, that you follow them. The same applies to you: when an organization follows you, we tell you which one. You can stop at any time, it takes effect immediately, and we do not notify the other side when you do. Blocking is the one thing that refuses a follow.
  • Connections: A connection is mutual and both sides have to agree to it. While it lasts, you can message each other, and each of you appears in the other’s network. A connection does not share your contact details on its own. Your contact email and your phone number each follow the visibility you set for them: everyone, your connections, or only you. Completing a connection also starts following in both directions. Unfollowing afterwards does not end the connection, and ending a connection is separate. You can end a connection at any time; messaging then goes back to a request the other side has to accept.
  • Applying starts both: Submitting an application starts a connection with that organization and starts you following it. The application carries the contact details you provide on it, as a snapshot the organization keeps with its records. That snapshot is separate from the connection, and ending the connection does not withdraw it.
  • What following does not do: Following changes the order of what you see. It does not restrict it. Your feed draws on public activity across Artsume whether you follow anyone or not.

Application & entry fees

Some organizations charge a fee to apply to their programs. Fee amounts (including any sliding-scale options and per-work charges) are set by the organization and shown before you pay.

  • Who you pay: Application fees are paid to the organization through its Stripe account. Artsume is not the merchant of record for application fees and does not hold the funds. Artsume deducts a platform service fee (currently 10% of the application fee) from each transaction. Artsume bears the Stripe payment-processing costs on these transactions; no separate processing fee is deducted from the organization’s proceeds.
  • Taxes: Any sales tax, VAT, GST, or similar tax on an application fee is the responsibility of the organization as merchant of record. Artsume does not calculate, collect, or remit tax on application fees. Artsume does charge tax on its own products — see Subscriptions, billing & taxes.
  • Fee waivers: Where an organization enables them, you may request a fee waiver. Granting a waiver is at the organization’s discretion.
  • Refunds: Unless required by law, refunds of application fees are at the receiving organization’s discretion. Contact the organization first; our support team can help coordinate.
  • Additional works: If a program charges per additional portfolio work, adding works after payment may require paying the difference before you can submit.
  • Payment disputes: If you believe a charge is wrong, contact the organization or our support team before disputing it with your bank. Fraudulent or abusive chargebacks may result in suspension of your account.

Subscriptions, billing & taxes

We offer paid plans and add-ons, including Artsume Pro for artists, Artsume Intelligence for organizations, and one-time Boost placements for programs. Current pricing is on our pricing page and shown at checkout.

  • Auto-renewal: Subscriptions renew automatically (monthly or annually) until cancelled. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period.
  • Refunds: Unless required by law, fees are non-refundable and partial periods are not prorated.
  • Changes: Prices, features, and limits may change. Price changes take effect at your next renewal, with advance notice.
  • Non-payment: We may downgrade, suspend, or limit access for unpaid amounts or failed payments.
  • Taxes: Prices for Artsume Pro, Artsume Intelligence, and Boost are shown exclusive of tax. Artsume is the seller for these products, and where we are registered to collect sales tax, VAT, or GST, the applicable tax is calculated at checkout and added to the amount you pay. Organizations may enter a business tax ID (such as a VAT number) at checkout where that applies. This is separate from application fees, where the organization is the merchant of record — see Application & entry fees.
  • Authorization: You authorize us and our payment processor (Stripe) to charge your selected payment method, including any applicable tax.

Refer & Earn program

You can invite other people to Artsume with your referral link or by email. A referral counts as completed when the invited person joins through your link or invite and completes their profile.

  • Rewards: Rewards are free periods of Artsume Pro at the milestones shown on the Refer & Earn page. Rewards have no cash value and are not transferable, exchangeable, or redeemable for money or credit.
  • Claiming a reward: Claiming requires an active payment method on file, even though you are charged $0 for the free period. When the free period ends, your subscription renews at the then-current price unless you cancel first. If you already have a paid subscription, the reward is applied to it as a discount.
  • Email invites: Only invite people you know would welcome it. Invites are capped daily, expire if unused, and must not be used for spam.
  • Fair play: Self-referrals, fake or duplicate accounts, and any manipulation of the program void the associated rewards. We may withhold or revoke rewards obtained through abuse.
  • Program changes: We may modify or end the program at any time. Changes will not remove rewards already granted to your account.

AI features

The Services include AI-assisted features, for example CV import, drafting help, natural-language search, and application screening summaries for organizations. AI output can be inaccurate or incomplete and is provided as assistance only.

  • For organizations: AI screening and insights are advisory. You are responsible for your own review decisions and for using these features lawfully (including any obligations around automated decision-making).
  • Your content: Content you submit to AI features may be processed by third-party AI providers as described in our Privacy Policy. We do not use your content to train our own models.

Verification & seals

Verified seals reflect a specific check, not an endorsement. An artist seal indicates at least one organization has confirmed a CV entry that credits it; an organization seal indicates the organization verified its identity (for example, by email-domain match) or was verified manually. Seals may be removed if the underlying verification is disputed, edited, or becomes stale. Verification cannot be purchased and does not guarantee the quality, accuracy, or conduct of any user.

Beta features & changes

Experimental or beta features may be unstable, change frequently, or be withdrawn. Use at your own risk.

Intellectual property

Artsume and its licensors own the Services, including software, design, trademarks, and content (excluding User Content). Except as permitted, you may not copy, modify, distribute, sell, lease, reverse engineer, or attempt to extract source code.

Feedback

If you submit feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

Termination

You may stop using the Services at any time and can delete your account from your settings. If you delete your account, applications you already submitted remain with the receiving organizations, as described in the Privacy Policy.

We may suspend or terminate access (with or without notice) for violations, risk, legal exposure, or discontinuation of the Services.

The following sections survive termination: Your Content (for content already distributed), Intellectual Property, Feedback, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and Miscellaneous.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARTSUME AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO ARTSUME IN THE 12 MONTHS BEFORE THE CLAIM OR (B) USD $100.

Some jurisdictions do not allow certain warranty disclaimers or liability limits. Nothing in these Terms excludes or limits rights you have under mandatory consumer protection law (including, where applicable, Quebec’s Consumer Protection Act and EU consumer law); the disclaimers and limits above apply only to the maximum extent that law allows.

Indemnification

You will defend, indemnify, and hold harmless Artsume and its affiliates, officers, agents, and employees from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your User Content; (b) your use/misuse of the Services; or (c) your violation of these Terms or law.

Dispute resolution

Before filing a claim, contact support@artsume.com. Most concerns can be resolved quickly and informally. You and Artsume agree to try in good faith to resolve any dispute informally for at least 30 days after it is raised in writing before starting formal proceedings.

Either party may bring an individual claim in small-claims court where permitted. We may seek injunctive or equitable relief to protect our intellectual property or the security of the Services in any court of competent jurisdiction.

Governing law & venue

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. You and Artsume submit to the exclusive jurisdiction of the provincial and federal courts located in Toronto, Ontario, for all disputes arising out of or relating to these Terms or the Services.

Export controls & sanctions

You must comply with applicable export control and sanctions laws. You may not use the Services if you are barred under applicable laws or appear on a restricted-parties list.

Miscellaneous

  • Entire Agreement: These Terms are the entire agreement between you and Artsume.
  • Assignment: You may not assign without our consent; we may assign.
  • Severability: If any provision is unenforceable, the remainder remains effective.
  • No Waiver: Failure to enforce is not a waiver.
  • Force Majeure: We’re not liable for delays/failures beyond our reasonable control.
  • Notices: We may send notices by email, in-app, or site posting.

Contact

Questions? Email support@artsume.com.

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